April 13, 2025
Kindness is real too
The player is loading ...
In the Empire of Kindness podcast, host Matthew McInnis explores the importance of kindness in everyday interactions, focusing on customer service. Drawing on his years of experience, he illustrates how leading with empathy can turn challenging situations into positive experiences. By sharing a personal story of helping a distressed elderly caller recover her precious photos, McInnis highlights the impact of understanding before problem-solving. He invites listeners to contribute their stories of kindness, emphasizing that being considerate not only helps others but enhances one's own sense of well-being. Ultimately, this episode stresses that kindness is both practical and powerful.
